As Australians slowly recover from the immense stress caused by the global pandemic, Mills said her company’s personalized support has become much needed.
“The amount of stress put on our employees over the last two years is no child’s play,” she said.
“Quiet resignation, big resignation. People want to leave. My point with the business is, through coaching, don’t lose good people. By demonstrating that you have a mechanism in place to get them to take care of you, and helping them support them through what they are dealing with, you help the company and improve its performance and profits.
“Don’t lose a good person. Show them you care, show them that you have mechanisms in place to make them heard, and help support them through what they’re dealing with.” please.
With turnover rates rising, it’s in the companies’ own interest. Some 1.3 million Australians (his 9.5% of the country’s workforce) changed jobs in the 12 months to February 2012, making the annual turnover rate his highest since 2012.
Modern coaching is a departure from the “expensive” and “formula” systems of the past, which were typically only offered to executives within companies, Mills said. With a growing understanding that everyone, regardless of their position on the ladder, could benefit from professional support, there was a growing demand for affordable ways to boost employee morale.
Coaching was once seen as an optional luxury, but companies are starting to see it as something worth investing in: a way to recruit and retain employees and save money in the long run.
James Windon, chief executive of Flare HR, an employment software startup that recently began using the Hello Coach service, said about two-thirds of companies experienced difficulties recruiting employees. “The battlefield for talent is tougher than ever,” he said.
Recognizing the importance of supporting the physical, mental, social and financial health of their employees for success, fintechs have embraced Hello Coach as a way to reprioritize.
Individual sessions require payment from the company or the employees themselves, but Mills said the platform offers free podcasts and articles for those with low bank accounts.
“People want more. They want more purpose. They don’t want to be robots or cogs on wheels,” says Mills. “This is an opportunity for the organization to support their employees and they really step up.”
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