NEW YORK, July 19, 2022 (GLOBE NEWSWIRE) — Reportlinker.com announces the release of its report ‘Sustainability and Circularity Matters – Growth Opportunities for Contact Centers under the ESG Umbrella’ — https://www.reportlinker.com/p06293621/?utm_source=GNW
This is especially timely given that the COVID-19 pandemic has provided the door to further sustainability goals by accelerating the shift to cloud, remote work and digital transformation. As an industry, CC solution providers have four common core SDGs: SDG 3. : Health and well-beingSDG 9: Industrial innovation and infrastructureSDG 13: Climate actionSDG 12: Responsible consumption and production plus gender equality across vendor customers and supply chains (SDG 5) or more accessible accessible devices (e.g. agent screens) (SDG 8). Others are developed by companies in the CC space, but include features beyond CC, such as having security practices/portfolios (SDG 16). SDG 5: Gender Equality SDG 8: Decent Work and Economic Growth SDG 10: Reducing Inequality SDG 11: Sustainable Cities and Communities (Green Buildings) CC Industry Solution Providers Adopted as Part of Broader ESG Plans doing. We detail existing ESG table stake initiatives and highlight some of the providers that excel at influencing the SDGs.
Author: Nancy Jamison
Read the full report: https://www.reportlinker.com/p06293621/?utm_source=GNW
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