The company’s SaaS-based HCM application, Paychex Flex, is recognized by customers to excel on over 30 key metrics.
Rochester, New York, November 28, 2022 /PRNewswire/ — Paychex, Inc., a leading provider of integrated human capital management software solutions for human resources, payroll, benefits and insurance services, has been awarded the IDC 2022 SaaS Customer Service Satisfaction Award for Core HR.
IDC SaaS Award for Core HR
“As businesses continue to face unprecedented HR challenges, coupled with a tight labor market and complex regulatory issues, core HR vendors like Paychex offer real value to their We continue to innovate to meet expectations.” Kevin Parmenter, IDC Research Director, Financial Applications. “Paychex provides technology applications and services that streamline and simplify critical HR functions, optimizing processes for an already understretched business owner and her HR professionals.”
The IDC SaaS CSAT Awards recognize the leading software-as-a-service (SaaS) vendors in each application market with the highest customer satisfaction scores based on IDC’s SaaSPath survey. The evaluation was based on approximately 2,400 organizations, and customers were asked to rate the vendor on over 30 different customer satisfaction indicators. Key customer satisfaction metrics include brand trust, robust data security, user experience, ease of integration and implementation, superior features/features, product innovation, enterprise-grade customer support, training availability, new features release frequency, etc.
Paychex Flex provides services to business owners and HR managers to support their employees and their experience. All-in-one HR applications include solutions for recruitment, applicant tracking, onboarding, time and attendance, payroll, insurance, benefits management, retirement, talent management, and HR advisory support. Real-time data analytics and live reporting help optimize business performance and remove roadblocks to organizational productivity.
“Providing innovative and intuitive HR technology solutions that meet the needs of our customers is at the core of our strategic vision. Tom Hammond, Vice President of Corporate Strategy and Product Management. “He is honored to be recognized by IDC in another confirmation of the impact our HR technology can have on American businesses in addressing current and future HR challenges.”
Details and findings of the IDC 2022 SaaS CSAT Award for Core Human Resources can be found in this award report.
About Paychex
Paychex, Inc. (Nasdaq:PAYX) is a leading provider of integrated human capital management solutions for human resources, payroll, benefits and insurance services. Paychex combines innovative software-as-a-service technology and mobility his platform with dedicated personal services, enabling business owners to focus on growing and managing their businesses. Backed by 50 years of industry expertise, Paychex currently serves over 730,000 payroll clients. May 31, 2022 United States and Europeand pays 1 in 12 private sector employees in the United States. For more information on Paychex, please visit www.paychex.com. twitter and LinkedIn.
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chelsea welnick
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