Minneapolis–(business wire)– Lucy, the world’s leading AI-powered response engine, today released its next-generation platform, Lucy 4. The latest version of Lucy, scheduled to be available in January 2023, includes a redesigned user interface and other new features. Help teams get the answers they need faster, while improving collaboration and productivity across the enterprise.
“Lucy 4 takes everything you love about the platform and adds exciting new features to make Lucy even better. “The interface melts away in Lucy 4, putting corporate content and answers at the center of the experience.”
Lucy 4 includes:
- Intuitive User Interface: Lucy’s homepage has been redesigned to bring important company information to the fore. Users can search for specific answers at the top of the home page using rich input and pre-filtering.
- Improved navigation: Flyouts provide quick access to frequently used content, helping users quickly get to what they need. Users can navigate to company shortcuts, easily find and save answers they want to refer to later, and seamlessly share answers with specific colleagues without leaving the context of the current page.
- Enhanced collaboration features: Users can annotate, add context, and discuss with colleagues the answers they find in Lucy. Admins can promote new and important content by providing users with specific content and answers.
- Overhauled response engine: The 4th generation Lucy is even smarter than its predecessor with faster content processing, faster learning, and more coordination on the backend.
The new platform also includes improvements to Lucy’s chat capabilities. Lucy guides you along your search journey by sharing the top answers and suggesting different sources and ways to explore specific topics. Lucy 4 includes enhanced integration with Microsoft Teams and Slack, including improved responsiveness, a tighter connection with the Lucy interface, and more chat inputs supported. Users can access Lucy on the external systems they use every day. This gives users the exact answers they need at that moment, accelerating adoption and increasing productivity.
“All of the Lucy 4 enhancements have been built with customer feedback and needs in mind, drawing inspiration from consumer technology and user experience to make it more intuitive and self-service than ever before. This latest release makes it easier for companies to train and onboard new users, and drive change management.Lucy 4 is designed to stay ahead of market needs and set new standards in knowledge management. It’s just part of an aggressive product roadmap,” added Frederickson.
Lucy unlocks your company’s corporate knowledge by acting as the ultimate answer engine. She instantly finds the information her team is looking for, regardless of its format or location within the organization. She takes them to specific pages, video timestamps, or slides that have the answers they need.
Learn more about Lucy and next-generation knowledge management.
About Lucy
Lucy acts as the ultimate AI-powered answer engine. She was created in 2015 to solve her one of the most urgent and overlooked problems that exist in all organizations. Lucy unlocks corporate corporate knowledge by getting the right answers at the right time, anywhere in your organization. Lucy frees up capacity, breaks down knowledge silos, and makes every team and individual more efficient and productive. Visionary companies like PepsiCo, Haleon (formerly GSK), and Saatchi & Saatchi are leveraging Lucy to drive value across their enterprise. For more information, please visit www.lucy.ai.
