It’s easy to stick to the Instructions For Use (IFU) as the sole focus of the eIFU conversation. It is often the first item on the manufacturer’s agenda as part of decision-making and implementation. However, a set of additional documents is often just as important. Certificates of Analysis (CoA), Safety Data Sheets (SDS), and other Quality Control (QC) records are just some of the paperwork manufacturers handle every day to ensure product compliance and safety .
Most companies have service engineers available to handle requests for these types of documents. Having an eIFU system in place allows the manufacturer to actively use his eIFU system and the service engineer to create added value. Additionally, consumers expect this information to be readily available. Extending the reach of his eIFU beyond IFU alone is therefore crucial for manufacturers looking to profitably meet the needs of their customers.
inside and outside
End users, consumers, healthcare professionals, customers. The use of these terms has increased in recent years as manufacturers turn to his eIFU solutions. But the benefits for internal stakeholders are just as important. Manufacturers have traveling support teams, customer-facing sales representatives, and international regulatory representatives. Everyone benefits from easy access to the latest compliance news. “End-users” may be at the forefront of regulation these days, but the value of his eIFU system, which enables rapid access to regulatory documents, spans his entire chain of supply.
As industries become more comfortable living without paper, new initiatives are emerging to streamline the flow of information. Many manufacturers develop access portals for different types of documents and different audiences. These initiatives come from different groups within the company, so they typically have separate teams and can overlap. It becomes a maintenance burden and obscures the primary source of truth. Streamlining this information is critical to alleviating these concerns. It also provides an opportunity to expand the scope of the eIFU system to include restricted-access content, such as information for distributors, private label manufacturers, and certain internal stakeholders.
Therein lies the eIFU advantage
Whether they are considering implementing eIFU or have already implemented it, brands should realize that the up-front benefits are only part of the package. There are two advantages. Improved accessibility increases the satisfaction of internal and external stakeholders, while allowing operations to run more efficiently with spare resources that can be used to create more added value.
Wondering about your next steps? Contact IFUcare’s regulatory and technical experts. We will be happy to discuss opportunities together.